|Country||Isle of Man|
Single letter domains (e.g. a.im or 4.im) Annual Charge $1860
Two letter domains (e.g. ab.im or 4u.im) Annual Charge $940
Please note single and two letter domains can not be ordered through web portal.
Please contact your administrator for registration.
All application for all extension will go before a committee to determine if the domain is expectable. unfortunately .im do not publish a list of unacceptable domains
Terms and Conditions of .IM Domain
22nd September 2008
This contract includes:
the .IM Dispute Resolution Procedure (IM DRP)
the .IM Application rules (IM rules).
You can get copies of these from our website or from us. Other policies we
refer to do not form part of this contract and may change at any time.
Definitions of words used in this document can be found in the companion
document Glossary of Definitions.
1 We are the registry for the .im domain and we will carry out the general duties
that we believe the .im registry should.
This includes (among other things):
1.1 processing your application to register or renew a domain name in the
light of our IM rules, and your right (see condition 18) to renew;
1.2 maintaining overall ownership, control and responsibility for the register;
1.3 if we are listed as your agent or if it would be inappropriate for you to
ask your agent to act (see condition 3) making changes to the register at your
request or providing information about the .im domain name system;
1.4 if the domain name is not in a pending status, entering details about
the domain name into our name servers; and
1.5 publishing procedures for you to renew the domain name and for
recording a transfer, surrender or change of agent for the domain name.
2 You have various responsibilities set out generally in this contract. You must
2.1 give and keep us notified of your correct name, postal address and any
phone, fax or e-mail information and those of your contacts (if you appoint any, see
condition 3.2). This duty includes responding quickly and correctly to any request from
us to confirm or correct the information on the register;
2.2 notify us at once about any court proceedings which involve the domain
2.3 notify us of the details of name servers for the domain name which
you are allowed to use and which respond promptly and correctly about the domain
name at all reasonable times.
Agents, representatives and security
3 For the security of your domain name we have the following procedures to try
to make sure that our instructions come from you or someone allowed to act on your
3.1 We do not have to take any action, or make any change to the register, until
we are satisfied that we have received a valid request from the right person.
3.2 You will help us with our security checks, provide any identification or
documentary evidence we reasonably ask for, and allow us to keep copies of those
documents for our files.
3.3 You will have a password to access our systems, you must keep it secret and
safe because we will be allowed to assume that any action done or asked for using that
identifier or a product of it was done or asked for by you or by someone authorised to
act for you. We will be entitled to enforce procedures for dealing with lost,
compromised or forgotten passwords.
3.4 Your agent acts on your behalf in registering and maintaining the registration of
the domain name so that, unless the matter relates to something covered by
condition 3.6 below, any communication to or from your agent is taken as being to or
from you. You should always contact your agent first with any request or question
about your domain name or changes to it, as we will only act if we are satisfied that
your agent cannot or will not. Be aware that your agent may be entitled to discounts
on our fees so it may be cheaper for you to go through them.
3.5 We may also specify other types of authorised representative or contact whose
instructions we will accept in certain cases, what types of instructions they can give us,
and whether they can take your place if we need to notify you. If you notify us that
you want someone to represent you, you are giving them power to act and us power to
act on their instructions and (if this applies) notify them instead of or as well as you.
3.6 We will publish on our website from time to time certain activities which your
agent is not allowed to do on your behalf or where we want to deal with you directly
Fees and payment
4.1 we may make a charge for any of the services we provide under this
4.2 we do not have to start any process, including any change to the
register, until we (not just your agent) have received (within any time limit) any fee
for that action and any other fees that have not been paid for the domain name or
things done with it – it is your duty to make sure that we are paid and that there is
enough information with the payment to make sure that we know which domain
name it relates to;
4.3 we may cancel the domain name without further notice if any debt
relating to the domain name remains unpaid after the deadline we have set; and
4.4 unless condition 22 or 31 applies, or we have made a significant mistake,
we will not provide credit notes or refunds.
5 By entering into this contract you are committing to ensure that:
5.1 you (or your agent) have the permission of any person whose personal
data is to be held on the register in line with condition 9;
5.2 any identity and contact information you (either yourself or through your
agent) send us must be correct;
5.3 you will send us the information needed under condition 5.2 as soon as
possible, through your agent if possible, and you will keep them up to date;
5.4 by registering or using the domain name in any way, you will not
infringe the intellectual property rights (for example, trademarks) of anyone else;
5.5 you are entitled to register the domain name; and
5.6 you have not registered the domain name in a way that fails to meet
with any legal duty you have.
6 Unless you are a consumer, you will pay us (including the current or past
members of our Board of Directors) any and all reasonable costs, claims and expenses
(whether direct or indirect) arising out of any claim that you have broken any of the
commitments in condition 5.
7 Our right to rely on the commitments in condition 5 and indemnity in condition 6
will continue to be available after the domain name has been registered and will not
be affected by the cancellation or transfer of the domain name.
Nature of domain names and the register
8 A domain name is not an item of property and has no ‘owner’. It is an entry on our
register database reflected by our name servers which we provide as part of this
contract. As a result:
8.1 we will not be bound by, or record on the register, any mortgage-related
8.2 we own and keep all copyright and database rights in the register; and
8.3 you should not rely on the registration or continued registration of the
domain name until we confirm that any application you make has completed and you
confirm that your correct name is recorded in the register for the domain name.
You should also note that under clauses 3 and 6 the Isle of Man has the right to
withdraw a domain name if it is used for undesirable purposes.
8.4 if you register your domain name by post or facsimile using the manual
application form on the .im registry web site, a correctly completed form received
before 12:00pm will be processed on the first working day of receipt and a correctly
completed form received after 12:00pm will be processed on the next working day
following receipt. Your chosen domain name is not reserved prior to manual
registration being completed and it is possible that the domain name could be
registered to another registrant via the web site while your request is being manually
9 We may make your personal data available in the following ways, but not release
it for any other purpose to any other person. We may:
9.1 include it on the register;
9.2 include it on the WHOIS. For these purposes we will publish your name
and your address, but not your phone or fax number or e-mail address;
9.3 if they ask in writing, give your personal data to people with a legitimate
reason for asking for it (based on the exemptions in the Data Protection Act 2002 or
similar laws that replace or follow it), including government or law enforcement
9.4 give your personal data to your current or proposed agent (or both); and
9.5 use it as set out in the IM DRP.
10 You may write to us to ask for a copy of the personal data we hold about you,
or you can look at the WHOIS, or you can ask your agent.
11 By registering a domain name you agree to us using your personal data as
explained in conditions 9 and 10.
The dispute resolution service
12 You agree to be bound by:
12.1 the IM DRP and
12.2 if there is a dispute, the version of the IM DRP (available on our website)
which applies at the time that proceedings under the dispute resolution service start,
until the dispute is over.
13 We (including in this case our directors, officers, staff of all types and any expert)
13.1 be liable to you or anyone else for anything done or not done in
connection with any proceedings under the dispute resolution service, unless the act or
lack of action is shown to have been in bad faith; and
13.2 be asked or forced to reveal information or materials which we gained as a
result of the informal mediation stage of the dispute resolution service, unless ordered
by a court with relevant jurisdiction.
Cancelling or altering the domain name
14 We may cancel or put the domain name into a pending status by notifying
14.1 we receive independent proof that you have provided significantly
inaccurate, not correct, unreliable or false contact details (including names), failed to
keep your contact details up to date, or failed to give us those details at all;
14.2 you have broken any part of condition 5 or 6;
14.3 the domain name is being used in a way that is likely to endanger any
part of the domain name system or our systems and internet connections; or
14.4 you have broken any of the conditions (including the IM rules, IM DRP)
and (in the case of a matter which it is possible to put right and which is not covered by
condition 4.3, 14.1 to 14.3 or 15) you do not put it right within 30 days of us notifying
15 We may (but do not have to) transfer, cancel, alter or amend the domain name,
put it in a pending status or prevent its renewal:
15.1 on your instructions (including the absence of instructions to renew - see
condition 18), or by someone apparently acting for you (see condition 3);
15.2 if we reasonably believe that the contact details on the register for you
are so inaccurate or false that we would not be able to notify you of the change;
15.3 if we reasonably believe that the changes to update the register or to
correct any error, ambiguity or inaccuracy relating to the domain name registration
(including any error in making the domain name available for registration or an error
in a previous cancellation of the domain name) would make it more accurate;
15.4 if you withdraw your permission to having your personal data displayed
on the WHOIS;
15.5 to carry out the decision made under our dispute resolution procedure; or
15.6 if we receive a complete and valid court order which we or you (or both)
must obey, or if not making the changes the court orders would be a contempt of court
by us or you.
16 If you are an individual, this contract will end if you die and the person legally
appointed to deal with your assets after you die does not transfer the domain name
(either to themselves or someone else) within a year of your death (or the end of their
appointment, whichever comes first).
17 If you are not an individual, this contract will end if you complete a liquidation or
disbandment process or otherwise no longer exist, even if (where possible) you are
later restored by an official or court order or decision.
Duration, renewal and transfer
18 Unless ended earlier under this contract, we will enter your domain name on
the register for the period purchased at the time of registration or renewal. If we
receive your renewal request and fee in the standard format by the deadline we set,
and in line with the conditions of this contract generally, you will have the right to enter
into a new contract with us on the same standard conditions that we are then offering
to people registering new domain names. The specific procedure which applies to
renewals is set out on our website, or you can ask your agent.
19 We may transfer our rights and responsibilities under this contract to anyone else.
20 If you want to transfer your domain name to someone else, you must, as well
as any general requirements in this contract:
20.1 use our current published transfer process (see section 12 of the .IM Rules);
20.2 make sure that the person taking over the domain name accepts what
remains of this contract in full.
21 If you do not transfer your domain name (as needed by condition 20) there will
be no valid transfer of this contract and domain name, and no document or
agreement attempting or claiming to transfer the domain name or this contract (or
both) will have any effect.
22 If you are a consumer, you may have a right to cancel this contract amending or
replacing it. The right must be claimed within seven working days of the start of the
services (which include security-check work). If this happens, we will cancel this
domain name and provide you or your agent (depending on who paid us) a full
refund within 30 days. If we pay your agent, you will still have to get a refund from
Exclusions and limitations of liability
23 Nothing in these terms limits or excludes our liability for fraudulent
misrepresentation or death or personal injury caused by our negligence.
24 By registering the domain name, we are not acknowledging that you have any
rights in any words within the domain name, and we are not authorising you to use
the domain name as part of a business.
25 We will not be liable to you whether under contract law, tort including negligence
or otherwise, for:
25.1 any loss of profit, revenue or other type of economic loss (whether direct or
25.2 loss of business or contracts;
25.3 loss of expected savings or goodwill; or
25.4 any losses which a court categorises as ‘consequential’, or ‘indirect’ arising out
of or in connection with the contract, including but not limited to:
25.4.1 any mistake or missing information in the register; and
25.4.2 loss of registration or use, or both (for whatever reason and whether
temporary or otherwise), of the domain name.
26 The law normally implies terms into contracts, but you and we agree that, as far
as the law allows, they do not apply to this contract.
27 Our total liability to you, whether under these conditions or otherwise (including
liability for negligence), will be no more than £5,000.
28 Conditions 16, 17 and 23 to 36 will continue to apply after this contract has
ended, even if that happens because we or you end this contract wrongfully.
29 If a court rules that any of these conditions is not valid or cannot be enforced, the
other conditions will continue to be valid and enforceable.
30 This contract does not give you any legal rights against other people who have
registered .im domain names or give other people rights against us for any reason.
31 The internet is constantly changing and developing. As a result of this, we reserve
the right to make reasonable changes to the terms of this contract (including the IM
DRP and IM rules) at any time during the term of the contract. We will only do so
when we have good reason. We will publish a notice in advance (ideally, 30 days in
advance) on our website and provide a link from the main page. The changes will apply
from the date shown in the notice. You should visit our website regularly to find out
about any changes. If you do not agree with any change to the conditions, you may
notify us that you want to end the contract in at least 30 days’ time. In this case, we
will give you a proportionate refund of the registration for the remaining period.
32 Our address is Domicilium (IOM) Ltd, The Isle of Man Datacentre, Ronaldsway
Industrial Estate, Ballasalla, Isle of Man, IM9 2RS, British Isles (telephone +44(0)1624
825278, fax +44 (0)1624 829525, e-mail: [email protected]). Our offices are open from 9am
to 5.30pm (UK local time) Monday to Friday, except for public holidays including those
specific to the Isle of Man.
33 Except as set out in condition 3.4, or in the IM DRP, any notice to be given
under the contract will:
33.1 be considered to have been served if hand-delivered, or sent by prepaid post,
fax or e-mail, to you, your agent or representative (see condition 3.5) at any postal or
e-mail address or fax number on the appropriate register entry (if to us, at any of the
addresses above); and
33.2 apply from the date it was delivered, or if not delivered the date it was sent or
34 This contract is a legally binding document. You should read it carefully and make
sure that it contains everything you want and nothing you are not prepared to agree to.
These conditions, together with the IM rules, IM DRP, are the entire contract
between you and us for the domain name, and replace all previous contracts,
understandings and representations about this domain name, whether spoken or
35 We deal with a large number of domain names and we rely on you or other
people to tell us about any changes to your personal information or status. This means
that sometimes we continue to list a domain name or accept instructions even after
this contract has ended, or should have been ended. Nothing we do, or do not do,
during that period stops the contract from ending, stops us from ending it, or acts to
create a new contract.
36 This contract is made under the laws of Isle of Man and any court proceedings
must be in the Manx courts.
IM Dispute Resolution Procedure
26 June 2006
Definitions of words used in this document can be found in the companion document Glossary of Definitions.
1. Process Overview
The following diagram depicts the process for dispute resolution and appeal. .IM AdministratorDRP Case LogDecisionAppealDesignated OfficialComplainant / Respondent
WrittenResponse 15 DaysWrittenResponseWrittenResponse WrittenResponse Appeal Fee
Dispute Resolution Steps:
1 – The Complainant initiates a Complaint in accordance with section 8 below and with reference to the evidence of abusive registration section 3 below.
2 – We check the complaint is compliant with the DRP and notify the Respondent in accordance with section 9.
3 – The Respondent has 15 days to provide a written response in accordance with section 10 below and with reference to section 4 demonstrating why it is not an abusive registration.
4 – A dispute resolution case is opened and we submit the complaint documents to the Designated Official.
5 – The Designated Official may request further statements in accordance with section 12.
6 – The Designated Official reaches a decision in accordance with section 15 and informs us who notifies both parties.
7 – The dispute resolution case is then closed.
1 – Either party has 10 days to raise an appeal in accordance with section 14, which must be accompanied by an appeal fee payment of £500 from the initiating party and evidence supporting the appeal.
2 – We submit the appeal to the Designated Official.
3 – Any new information presented is considered by the Designated Official in conjunction with the original case notes. The Designated Official makes a final binding decision and notifies us.
4 – We notify both parties.
5 – The appeal is closed.
2. Dispute Resolution Procedure
A. A Respondent must submit to proceedings under the IM DRP if a Complainant asserts to the Designated Official, according to the IM DRP, that:
i. The Complainant has Rights in respect of a name or mark which is identical or similar to the Domain Name; and
ii. The Domain Name, in the hands of the Respondent, is an Abusive registration.
B. The Complainant is required to prove to the Designated Official that both elements are present on the balance of probabilities.
C. We recommend that both Parties use our guidance, which includes the IM Rules and help information, which can be found on our website.
3. Evidence of Abusive Registration
A. A non-exhaustive list of factors which may be evidence that the Domain Name is an Abusive Registration is as follows:
i. Circumstances indicating that the Respondent has registered or otherwise acquired the Domain Name primarily:
a. for the purposes of selling, renting or otherwise transferring the Domain Name to the Complainant or to a competitor of the Complainant, for valuable consideration in excess of the Respondent's documented out-of-pocket costs directly associated with acquiring or using the Domain Name;
b. as a blocking registration against a name or mark in which the Complainant has Rights; or
c. for the purpose of unfairly disrupting the business of the Complainant;
ii. Circumstances indicating that the Respondent is using the Domain Name in a way which has confused people or businesses into believing that the Domain Name is registered to, operated or authorised by, or otherwise connected with the Complainant;
iii. The Complainant can demonstrate that the Respondent is engaged in a pattern of registrations where the Respondent is the registrant of domain names (under .im or otherwise) which correspond to known names or trade marks in which the Respondent has no apparent rights, and the Domain Name is part of that pattern;
iv. It is independently verified that the Respondent has given false contact details to us; or
v. The Domain Name was registered as a result of a relationship between the Complainant and the Respondent, and the Complainant:
a. has been using the Domain Name registration exclusively; and
b. paid for the registration and/or renewal of the Domain Name registration.
B. Failure on the Respondent's part to use the Domain Name for the purposes of e-mail or a web-site is not in itself evidence that the Domain Name is an Abusive registration.
C. There shall be a presumption of Abusive registration if the Complainant proves that Respondent has been found to have made an Abusive registration in three (3) or more IM DRP cases in the two (2) years before the Complaint was filed. This presumption can be rebutted (see paragraph 4 (C)).
4. How the Respondent may demonstrate in its response that the Domain Name is not an Abusive Registration
A. A non-exhaustive list of factors which may be evidence that the Domain Name is not an Abusive registration is as follows:
i. Before being aware of the Complainant’s cause for complaint (not necessarily the 'complaint' under the IM DRP), the Respondent has
a. used or made demonstrable preparations to use the Domain Name or a Domain Name which is similar to the Domain Name in connection with a genuine offering of goods or services;
b. been commonly known by the name or legitimately connected with a mark which is identical or similar to the Domain Name;
c. made legitimate non-commercial or fair use of the Domain Name;
ii. The Domain Name is generic or descriptive and the Respondent is making fair use of it;
iii. In relation to paragraph 3(A)(v); that the Registrant's holding of the Domain Name is consistent with an express term of a written agreement entered into by the Parties; or
iv. In relation to paragraphs 3(A)(iii) and/or 3(C); that the Domain Name is not part of a wider pattern or series of registrations because the Domain Name is of a significantly different type or character to the other domain names registered by the Respondent.
B. Fair use may include sites operated solely in tribute to or in criticism of a person or business.
C. If paragraph 3(C) applies, to succeed the Respondent must rebut the presumption by proving in the Response that the registration of the Domain Name is not an Abusive registration.
5. Without Prejudice
Documents and information which are 'without prejudice' (or are marked as being 'without prejudice') may be used in submissions and may be considered by the Designated Official except that the Designated Official will not consider such materials if the Designated Official believes that it is in the interests of justice that the document or information be excluded from consideration.
6. Submission to the Designated Official
All complaints will be submitted to the Designated Official when the Respondent has made a response or a period of 15 days has elapsed after notifying the Respondent in accordance with paragraph 10 below . The Designated Official will come to a written decision.
A. We will send a complaint to the Respondent by using, in our discretion, any of the following means:
i. sending the complaint by first class post, fax or e-mail to the Respondent at the contact details shown as the registrant or other contacts in our Domain Name register database entry for the Domain Name in dispute;
ii. sending the complaint in electronic form (including attachments to the extent available in that form) by e-mail to;
iii. [email protected]