.ug Regulations

Requirements & Information

CountryUganda
CodeUG
CurrencyUSD
Available TLDsRequirements
ugNR
ac.ugNR
co.ugNR
com.ugNR
go.ugNR
ne.ugNR
or.ugNR
org.ugNR
se.ugNR

Additional Information

In the interest of protecting trademark owners and other existing registrants, a sunrise period of two (2) years will be offered to already existing registrants within which they will be able to register the second level equivalent of their domains for free. For example, the owner of ONETWOTHREE.CO.UG will be able to register ONETWOTHREE.UG for free.

The second level equivalent will, however, be an exact "clone" of the "parent" third level domain. It will inherit all contact information and the expiry date of its "parent" third level domain. An off-hand benefit of this is that if you renew your third level domains and have payment cleared, then when you register the second level equivalent of your domain, it will be active for the period which you renewed the "parent" third level domain. Using the above example, if the owner of ONETWOTHREE.CO.UG renewed their domain for a period of say 5 years and cleared payment, then registering ONETWOTHREE.UG will result in ONETWOTHREE.UG inheriting the expiry date of ONETWOTHREE.CO.UG and in essence, being active for the 5 years!

In a nutshell, all second level domains that have corresponding third level domains will be marked as reserved for the owner of the corresponding third level domain for the period of two years. All other second level domains which do not have corresponding "parent" third level domains will be available for registration by anyone.

Home
What is .UG?
.ug is the Country Code Top-Level Domain (ccTLD) of the Internet's Global Domain Name System(DNS) associated with the Republic of Uganda.



Why register a .ug domain name?
Registering a ug domain is one way to establish an address on the Internet. A .ug address offers a unique identity for registrants in their own brand name, company name or any other identity best describes the entity registering a domain name. Most of the domain names in the gTLDs have been taken up and
therefore not available for new registrants.

A .ug domain name gives a registrant EXACTLY the same global reach as a .com and the same benefits as any of the Top Level Domain Names in the Internet's Global Domain Name System.



Who can get a UG domain name?
Registration in .ug registry is unrestricted. Anyone can register for as long one has a legitimate need to use a domain name on the global Internet System.



Can I register something.ug?
Presently, registrations are available under the following second level sub-domain categories:

.co.ug Commercial entities
.ac.ug Educational Institution offering Diplomas, Degrees and
higher Academic awards
.sc.ug Primary. secondary and lower educational branches
.go.ug Government Agencies and independent authorities under
government
.ne.ug Network providers or special equipment for network provision
.or.ug Non Governmental Institutions

Constructed your desired domain name in the following format:

your-name.sub-domain.ug.

Then, follow the instruction for registering the domain.

Registrations under registrant's own second level sub-domain choice will
soon be available.




There is no charge for Modifying domain name information, Changing a name of a registered domain name or Deleting a registered domain name for as long the registrant uses the on-line tools. Client assisted service for any of these operations is available for a few.




How then do I get a .ug domain name?
The quickest way is to use a simple on-line procedure at: www.registry.co.ug

Registration is also available via e-mail, fax or post. In all these cases, you will have to need to fill a domain name template or form and have that submitted back to us.

For e-mail registration, the completed registration form should be sent to [email protected] Click here for
instructions on how to get a copy of the registration template sent to via e-mail.

For registrations via fax , the completed registration template should be faxed to:

Uganda OnLine - UoL
Domain Name Registry Services
Fax: +256941)340451

For registrations via Post, mail your completed template to:

Uganda OnLine.,
Domain Name Registry Services
Plot 32, Lumumba Avenue
P.O Box 12510 - Kampala

Be advised that registering a domain name via e-mail, fax or post is considerably slower than the on-line method.



Are there other places I can register a .ug Domain?

The .ug registry is running a test-bed shared registry where domain name registrations are available from accredited registrars. The individual registrars are responsible for setting their own terms and condition for as long these do not conflict with the established terms and condition of the .ug Registry.
Any interested individual or organization, with competence to register domain name names is welcome to become a registrar. Contact [email protected] for further information on how to be become an Accredited Registrar.



How long does it take to register a .ug domain name?

As noted above, registering a .ug domain name via the on-line method takes a maximum of 24 hours for as long
as the registrant has complied with all the set guidelines, terms and conditions laid out. Other methods of registering may take considerable longer as information has to be cross checked and entered manually in our systems.
Likewise, all other activities on a domain name i.e modification, deletion or change of domain name will take a maximum of 24 hours if performed using the on-line method.



Can you help me solve some technical DNS problems?

Yes, in as far as it helps resolve you immediate need to register a .ug domain name. However, our primary role is coordinate and ensure stable operation of the .ug Registry Database.
We have a fee based dynamic DNS service which provides most Internet services such DNS and Domain Name Hosting, Web hosting, and Domain E-mail Hosting. Contact www.cfi.co.ug for further details.



What do all the fields in the Domain Name Template mean?

Explanation of Fields in the Domain Name Application Template


REGISTRATION TYPE: NEW, MODIFICATION OR CHANGING NAME OF A REGISTERED DOMAIN NAME, OR DELETION

Registration Type Instructions:
NEW: Enter NEW if this application is for a .ug domain name that has not been previously delegated to anyone. All e-mail applications should sent to: [email protected]

MODIFY or Change Name of a registered Domain Name: Enter MODIFY if you are one of the current contacts (administrative or technical) for a .u domain that has already been delegated and this application is to alter or update contact or server information. Please note that only the current contacts registered in our files can submit a modification application.

DELETE: Enter DELETE if you are one of the current contacts (administrative or technical) for a ..ug Domain that has already been delegated and this application is a request that you no longer be responsible for administering the domain. Please note that we need zone transfers and any contact information from you before we can take back the domain.



If the Domain is new select a Fully Qualified Domain Name to uniquely identify you


ORGANIZATION INFORMATION

Organization Information Instructions:
Enter the name of the entity or organization that is being represented by the domain name being requested. This should be the name of the organization that will be using the Fully-Qualified Domain Name in section two.

The organization information in section three needs to match the domain name. For example: Kampala Ltd, and NOT the name of the Internet Service Provider (ISP) submitting the request.



DESCRIPTION OF ORGANIZATION/DOMAIN

Description of Organization/Domain Instructions:
Please describe in a sentence the intended use of the domain name being requested in section two. For example, "Joe Okoka personal domain name", or "Departments and offices of the Kampala Ltd ".

Add a sentence of description. For example, "Secondary School. This is a secondary school offering post primary education."




ADMINISTRATIVE CONTACT OF ORGANIZATION/DOMAIN

Administrative Contact of Organization/Domain Instructions:
Enter the name of the person who will serve as the administrative contact. This person must be from the organization that will be using the domain name, not a person from the Internet Service Provider (ISP).

The administrator is the contact point for administrative and policy questions about the domain. The domain administrator should work closely with the personnel s/he has designated as the Technical Contact for the domain. That is, the Administrative Contact would be a person from the organization that is the ultimate user of the domain name, not a person from the organization running the nameserver.

Specifically, when the organization using the domain name is an organization, the Administrative Contact must be an employee, not an employee of the service provider arranging the Internet connection for the organization, or the individual contracted by the organization to provide web site services.

For every registration, we require complete information for the Administrative Contacts of the domain (section 6).

This is for two reasons. First, to make sure that the different functions are served. Second, just as there are two name servers required, two contacts provide redundancy for a stable and reliable system. This safeguards the function of your delegated domain as well as the .ug domain and the Internet as a whole.

The Administrative Contact should work closely with the personnel s/he has designated as the Technical Contact for the domain. That is, the Administrative Contact would be a person from the organization that is the ultimate user of the domain name, not a person from the organization running the nameserver.

Include the title, mailing address (with street address, not P.O. Box), phone number (daytime, with area code), organization, and currently operational electronic mailboxes. There must be a different email address for the administrative and technical contact.
All information must be filled out. Do not use "same" or "blank".

Note that the Administrative contact may not also be the technical contact unless the request is for a personal domain name or sole proprietorship businesses.



TECHNICAL CONTACT FOR DOMAIN

Technical Contact for Domain Instructions:
Enter the name of the technical contact for the domain.
The technical contact handles the technical aspects of maintaining the domain's name server and resolver software, and database files. S/he keeps the name server running. More than likely, this person would be the technical contact running the primary nameserver. "There must be a knowledgeable and competent technical contact, familiar with the Internet DNS."

The Technical Contact must have a good understanding of the Domain Name System and the Internet. The Technical Contact is also responsible for a thorough understanding of the UG Domain structure, policies and procedures.

The REGISTRATION MAILBOX (7j) is where domain name requests received by the UG Domain Administrator will be forwarded to the delegated domain manager (the person specified here). Typical mailboxes names are: hostmaster, support, or domreg, at your organization.

For every registration, we require complete contact information for Technical Contacts of the domain (section 7). Include the title, mailing address (with street address, not P.O. Box), phone number (daytime, with area code), organization, and currently operational electronic mailboxes. There must be a different email address for the administrative and technical contact.

This is for two reasons. First, to make sure that the different functions are served. Second, just as there are two name servers required, two contacts provides redundancy for a stable and reliable system. This safeguards the function of your delegated domain as well as the .ug domain and the Internet as a whole.

All information must be filled out. Do not use "same" or "blank".
Note that the technical contact must differ from the Administrative contact unless the request is for a personal domain name or sole proprietorship.



PRIMARY SERVER INFORMATION

Primary Server Information Instructions:
Enter the complete host name and corresponding IP address of the primary name server.
The complete host name of the primary server as well as the IP address are required. They must match.

Applications will not be accepted without this information. The server must be up and running before submitting an application.

Please check that:

• Server domain names are spelled correctly and that they are complete domain names,

• That the IP addresses correspond correctly with the server names (e.g., do not switch primary and secondary IP addresses)

• That a nameserver is running on the specified machines and available to answer queries (zone transfer access must be made available to 198.41.3.86 and 198.41.3.87).

Following are some guidelines regarding servers used to host the domain name:

•Domains must provide at least two independent servers that provide the domain service for translating names to addresses for hosts in this domain. Establishing the servers in physically separate locations and on different physically separate networks is strongly recommended, and is required for third-level domains.

•If you are applying for a domain and a network number assignment simultaneously and a host on your proposed network will be used as a server for the domain, you must wait until you receive your network number assigment and have given the server(s) a net-address before sending in the domain application.

• To apply for an IP address, contact your service provider or if you are a service provider contact of the IP number registries.

The UG Domain Registry only registers UG Domain names.
It is your responsibility to see that an IN-ADDR pointer record is entered in the DNS database. Contact the administrator of the IP network your host is on to have this done.



SECONDARY SERVER INFORMATION

Secondary Server Information Instructions:
Enter the complete host name and corresponding IP address of the secondary name server.

The complete host name of the secondary server as well as the correct IP address are required. They must match.

Applications will not be accepted without this information. The server must be up and running before submitting an application.

Please check that

• Server domain names are spelled correctly and that they are complete domain names,
• That the IP addresses correspond correctly with the server names (i.e., do not switch primary and secondary IP addresses), and

• That a nameserver is running on the specified machines and available to answer queries (zone transfer access must be allowed to 198.41.3.86 and 198.41.3.87).

Following are some guidelines regarding servers used to host the domain name:

•Domains must provide at least two independent servers that provide the domain service for translating names to addresses for hosts in this domain. Establishing the servers in physically separate locations and on different physically separate networks is strongly recommended, and is required for third-level domains.


•If you are applying for a domain and a network number assignment simultaneously and a host on your proposed network will be used as a server for the domain, you must wait until you receive your network number assigment and have given the server(s) a net-address before sending in the domain application.


• To apply for an IP address, contact your service provider or if you are a service provider contact ARIN at any of the IP numbers registries.

The UG Domain Registry only registers UG Domain names.
It is your responsibility to see that an IN-ADDR pointer record is entered in the DNS database. Contact the administrator of the IP network your host is on to have this done.



TERTIARY SERVER INFORMATION

Tertiary Server Information Instructions:
A third name server is optional. Enter the complete host name and corresponding IP address of the third name server. The complete host name of the third server as well as the correct IP address are required. They must match.

Applications may be accepted without this information. The server must be up and running before submitting an application.

Please check that
• Server domain names are spelled correctly and that they are complete domain names,


• That the IP addresses correspond correctly with the server names (i.e., do not switch primary and secondary IP addresses), and


• That a name server is running on the specified machines and available to answer queries (zone transfer access must be allowed to 198.41.3.86 and 198.41.3.87).

Following are some guidelines regarding servers used to host the domain name:

• Domains must provide at least two independent servers that provide the domain service for translating names to addresses for hosts in this domain. Establishing the servers in physically separate locations and on different physically separate networks is strongly recommended, and is required for third-level domains.

• If you are applying for a domain and a network number assignment simultaneously and a host on your proposed network will be used as a server for the domain, you must wait until you receive your network number assignment and have given the server(s) a net-address before sending in the domain application.


• To apply for an IP address, contact your service provider or if you are a service provider contact any of the IP numbers registries.

The UG Domain Registry only registers UG Domain names.
It is your responsibility to see that an IN-ADDR pointer record is entered in the DNS database. Contact the administrator of the IP network your host is on to have this don


Are there any established terms and conditions for registering .ug Domain Names?

The .ug Registry requires that all registrants comply, at all times, with the established terms and conditions regularly updated and available on-line at: www.registry.co.ug/terms.

These terms and conditions are in effect the agreement between registrant and the .ug registry. Continued use of a fully registered .ug domain is consent to the terms and conditions, and there
therefore is no requirement for a signed contract.

Notice of update to the terms and conditions -- THE AGREEMENT -- will be made 30 days prior enactment following a community consultation process with the Local Internet Community including government of Uganda authorities and the Global Internet Community.


Is there a Domain Name Resolution Policy?

The .ug Registry does not have a domain dispute resolution policy. We however recommend use of ICANN's UDRP mechanism in as far is practical.
There is consideration to enact a Local Domain Names Resolution Policy after due process of consultation with Uganda's Local Internet Community(LIC) and the Global Internet Community.

Domain Name Delegation

Terms and Conditions
GENERAL POLICIES ON DOMAIN NAME DELEGATION


Registrations are by delegation, where a domain name within a sub domain category of the UG Domain TLD is delegated to an organization or individual running name servers that support that name.

Administrative and Technical Responsibilities

There must be a knowledgeable and competent technical contact familiar with the Internet Domain Name System. Technical support beyond the actual function of verifying DNS information and registrant details will billed for separately.

Organizations requesting name registration should provide at least two independent (robust and reliable) DNS name servers in physically separate locations on the Internet.

The servers should be active and responsive to DNS queries BEFORE request for action on domain name is submitted. Incomplete information about the servers and IP addresses or inactive servers might result in delay of the registration.


All applications are treated on an equal basis and will be dealt with in a timely way and full professional competence.


You must set your host computers to accept zone transfers from the UG Domain Registry.
The domain owner must notify the UG Domain Registry immediately about any changes in the name servers that should be reflected in the UG Domain zone files, or changes in the administrative and technical contact information.


Administrators must follow the guidelines as set in the current UG Domain agreement.
The contact phone number given to the UG Domain Registry should be functional and answered during normal business hours. In many instances, queries received after business hours will be answered the next working day. This is required to resolve problems either by UG Domain Registry Staff or by the customer directly. If we receive many complaints or experience any problems ourselves in getting in touch with the delegated manager the delegation may be delayed or revoked altogether.




Terms and Conditions
UG Top Level Domain Service Agreement Version Number 1.0


1. INTRODUCTION. In this Service Agreement ("Agreement"), "we", "us" and "our" refer to Uganda OnLine Ltd, a Kampala Limited liability Company and "you" and "your" refer to any person for whom we maintain the .UG domain name registration record ("Registrant").

This Agreement explains our obligations to you, and your obligations to us in relation to our .UG domain registration service. If you have submitted an application for .UG domain name registration services, any acceptance of your application and the performance of our services will occur at our offices in Kampala, Uganda.

If your .UG domain name registration for a particular domain name previously were provided under arrangement with a previous registry, your continued registration of that domain name and the use of our .UG domain name registration services constitutes your assent to the terms of this Agreement.

If you submitted an application for our .UG domain name registration services, the Effective Date of this Agreement shall be the date of our acceptance of your application.

If you previously received .UG domain name registration services from a previous registry, the Effective Date of this Agreement is Friday July 2001.

2. TERM. The term of this Agreement is from the Effective Date to the date on which Uganda OnLine has no further obligation to render .UG Top Level Domain ("TLD") administration services under any agreement with the Internet Consortium for Assigned Names and Numbers(ICANN) or entity that has authority over this matter, or until earlier terminated pursuant to Section 18 hereof (the "Initial Term").

3. You are responsible for knowing and agree to abide by the requirements for naming structure, registration and database information specified in our published guidelines presently at:

http://www.cfi.co.ug/registry/terms.htm

which may be amended from time to time.

4. NAME SERVERS. You agree to maintain two operational name servers for the specified domain name. In addition, the two name servers should be on separate networks.

5. ZONE TRANSFERS. You or your Internet Service Provider authorizes us to perform .Ug zone transfers through your servers. You or your Internet Service Provider are required to take all steps necessary to enable the listed hosts:


WEB.EAHD.OR.UG 216.104.202.101
DEMON.MTN.CO.UG 212.88.97.20
NS.ONE2NET.CO.UG 81.199.88.10
NS.ICANN.ORG 192.0.34.126
NS.RIPE.NET 193.0.0.193
NS-EXT.VIX.COM 204.152.184.64


do zone transfers.

6. ACCURATE INFORMATION. As further consideration for the UoL service(s), you agree to:

i. provide certain current, complete and accurate information about you as required by the application process; and
ii. maintain and update this information as needed to keep it current, complete and accurate. We rely on this information to send you important information and notices regarding your domain name registration.

We will not process the personal data that we collect from you in a way incompatible with the purposes required for domain registration. You represent and warrant that you have provided notice to, and obtained consent from, any third party individuals whose personal data you supply to us as part of our services with regard to:
(i) the purposes for which such third party's personal data has been collected, (ii) the intended recipients or categories of recipients of the third party's personal data, (iii) which parts of the third party's data are obligatory and which parts, if any, are voluntary; and (iv) how the third party can access and, if necessary, rectify the data held about him. You further agree to provide such notice and obtain such consent with regard to any third party personal data you supply to us in the future. We are not responsible for any consequences resulting from your failure to provide notice or receive consent from such individuals nor for your providing outdated, incomplete or inaccurate information. Even if you intend to use our domain name registration services for the benefit of a third party, you will remain our registrant and you are responsible for complying with all terms and conditions of this Agreement.

Subject to the requirements by Ugandan law, in order for us to comply with the current rules and policies for the domain name system, you hereby grant to Uganda OnLine Ltd the right to disclose to third parties through an interactive publicly accessible registration database the registration information that you provide when registering a domain name, including: (i) the domain name(s) registered by you; (ii) your name and postal address; (iii) the name(s), postal address(es), e-mail address(es), voice telephone number and, where available, the fax number(s) of the technical and administrative contacts for your domain name(s); (iv) the Internet protocol numbers of the primary name server and secondary nameserver(s) for such domain name(s); (v) the corresponding names of those nameservers.


7. MODIFICATIONS TO AGREEMENT. Except as otherwise provided in this Agreement, you agree, during the term of this Agreement, that we may: (1) revise the terms and conditions of this Agreement; and/or (2) change any part of the services provided under this Agreement at any time. We will attempt to post any such modification on the UG registry Web site at least thirty (30) calendar days before it becomes effective. Any such revision or change will be binding and effective upon the date specified. You agree to periodically review our Web sites, including the current version of this Agreement available on our Web sites, to be aware of any such revisions. If you do not agree with any revision to the Agreement, you may terminate this Agreement at any time by providing us with notice by e-mail to [email protected] or post ofice mail addressed as follows,

Uganda OnLine Ltd, Registry Services, Plot 32 Lumumba Avenue - Kampala, P.O Box 12510 Kampala - Uganda.

Notice of your termination will be effective on receipt by us.

By continuing to use Uganda OnLine Ltd services after any revision to this Agreement or change in service(s), you agree to abide by and be bound by any such revisions or changes. We are not bound by nor should you rely on any representation by (i) any agent, representative or employee of any third party that you may use to apply for our services; or in (ii) information posted on our Web site of a general informational nature. No customer service employee, contractor, agent or representative of Uganda OnLine Ltd is authorized to alter or amend the terms and conditions of this Agreement.

8. DOMAIN NAME DISPUTES. If you registered a domain name through us, you agree to be bound by other third party domain name dispute policy that is incorporated herein and made a part of this Agreement by reference. The current version of the dispute policy may be found at:

http://www.icann.org/udrp

Please take the time to familiarize yourself with that policy. At the present time, we do not have a separate domain name dispute resolution policy.

Further, you agree that in the event a domain name dispute arises with any third party, you will indemnify and hold us harmless pursuant to the terms and conditions set forth in this Agreement to the extent not prohibited by law. If you or we are notified that a complaint has been filed with a judicial or administrative body regarding your use of our domain name registration services, you agree not to make any changes to your domain name record without our prior approval. We may prevent changes to such domain name record until (i) we are directed to do so by the judicial or administrative body, or (ii) we receive notification by you and the other party contesting your registration and use of our domain name registration services that the dispute has been settled. Furthermore, you agree that if you are subject to litigation, arbitration or administrative proceeding regarding your registration and use of our domain name registration services, we may deposit control of your domain name record into the registry of the judicial, arbitration or administrative body by supplying a party with a registrar certificate from us. In the event such control is deposited with the judicial, arbitration or administrative body, you may not be able to either (i) make changes to your domain name record, and/or (ii) use your domain name during the pendancy of the dispute. We will abide by the outcome of the judicial, arbitration or administrative proceeding upon receipt of a final order or award.

10. AGENTS. You agree that, if your agent (e.g., an Internet Service Provider, employee, etc.) purchased our service(s) on your behalf, you are nonetheless bound as a principal by all terms and conditions herein. Your continued use of our services shall ratify any unauthorized actions of your agent. By acting on your behalf, your agent certifies that he or she is authorized to apply for our services on your behalf, that he or she is authorized to bind you to the terms and conditions of this Agreement and that he or she has apprised you of the terms and conditions of this Agreement. In addition, you are responsible for any errors made by your agent.

11. NOTICES AND ANNOUNCEMENTS. You authorize us to notify you, as our registrant, of information that we deem is of potential interest to you. Notices and announcements may include e-mails sent to the administrative and technical contacts, and other notices describing changes, upgrades, new products and services or other information pertaining to Internet security or to enhance your identity on the Internet and/or other relevant matters.

12. LIMITATION OF LIABILITY. You agree that our entire liability, and your exclusive remedy, with respect to any Uganda OnLine Ltd service(s) provided under this Agreement and/or for any breach of this Agreement and assigns is solely limited to the amount of $60.00 USD. Uganda OnLine, its employees, agents, contractors, officers, directors, shareholders, and affiliates, shall not be liable for any direct, indirect, incidental, special or consequential damages resulting from the use or inability to use any of the Uganda OnLine services or for the cost of procurement of substitute services. Some states do not allow the exclusion or limitation of liability for consequential or incidental damages; in such states, our liability is limited to the extent permitted by law. We disclaim any and all loss or liability resulting from, but not limited to: (1) loss or liability resulting from access delays or access interruptions; (2) loss or liability resulting from data non-delivery or data mis-delivery; (3) loss or liability resulting from acts of God; (4) loss or liability resulting from errors, omissions, or misstatements in any and all information or service(s) provided under this Agreement; (5) loss or liability that you may incur in connection with our processing of your application for our services, our processing of any authorized modification to your domain name record; or (6) loss or liability as a result of the application of our dispute procedures described in Section 9, DOMAIN NAME DISPUTES.

13. INDEMNITY. To the extent not prohibited by law, you agree to release, indemnify, and hold Uganda OnLine, and its contractors, agents, employees, officers, directors, shareholders, affiliates and assigns harmless from all liabilities, claims, damages, costs and expenses, including reasonable attorneys' fees and expenses, of third parties relating to or arising under this Agreement, the Uganda OnLine services provided hereunder or your use of the Uganda OnLine services, including without limitation infringement or dilution by you, or someone else using our service(s) from your computer, of any intellectual property or other proprietary right of any person or entity, or a violation of any of our operating rules or policies relating to the service(s) provided. When we are threatened with suit, or sued by a third party, we may seek written assurances from you concerning your promise to indemnify us; your failure to provide those assurances may be considered by us to be a material breach of this Agreement.

14. BREACH. You agree that your failure to abide by any provision of this Agreement, any Uganda OnLine operating rule or policy, or your willful provision of inaccurate or unreliable information as part of the application process, or your failure to update your information to keep it current, complete or accurate, or your failure to respond for over fifteen (15) calendar days to inquiries from us regarding your domain name registration may be considered by us to be a material breach and that we may provide a written notice, describing the breach, to you. If within ten (10) calendar days of the date of such notice, you fail to provide evidence, which is reasonably satisfactory to us, that you have not breached your obligations under the Agreement, then we may delete the registration or reservation of your domain name and/or terminate the other Uganda OnLine service(s) you are using without further notice. Any such breach by you shall not be deemed to be excused simply because we did not act earlier in response to that, or any other breach, by you.

15. NO GUARANTY. You agree that, by registration of your chosen domain name, such registration does not confer immunity from objection to either the registration or use of your domain name.

16. REPRESENTATIONS AND WARRANTIES. You agree and warrant that: (i) the information that you or your agent on your behalf provide to us during the application process to register your domain name or to apply for other Uganda OnLine service(s) is, to the best of your knowledge and belief, accurate and complete, and that any future changes to this information will be provided to us in a timely manner according to the modification procedures in place at that time, (ii) to the best of your knowledge and belief neither the registration of your domain name nor the manner in which you intend to use such domain name directly or indirectly infringes the legal rights of a third party, (iii) you have all requisite power and authority to execute this Agreement and to perform your obligations hereunder, and (iv) you are of legal age to enter into this Agreement. You agree that your use of our service(s) is solely at your own risk. You agree that all of our services are provided on an "as is" and "as available" basis.

17. DISCLAIMER OF WARRANTIES. WE EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WE MAKE NO WARRANTY THAT OUR SERVICE(S) WILL MEET YOUR REQUIREMENTS, OR THAT THE SERVICE(S) WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR FREE; NOR DO WE MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICE(S) OR AS TO THE ACCURACY OR RELIABILITY OF ANY INFORMATION OBTAINED THROUGH OUR .UG DOMAIN NAME REGISTRATION SERVICE.

18. TERMINATION. We may terminate this Agreement at any time for any reason by giving you 15 days prior notice. You agree that we may terminate this Agreement if the information that you are obligated to provide to register your domain name or register for other Uganda OnLine service(s), or that you subsequently modify, contains false or misleading information, or conceals or omits any information we would consider material to our decision to register your domain name or to continue to provide you with domain name registration services. Furthermore, you agree that we may suspend, cancel or transfer your domain name registration services in order to: (i) correct mistakes made by us, a delegated domain manager, or the registry in registering your chosen domain name, (ii) resolve a dispute under Section 9, DOMAIN NAME DISPUTES, (iii) enforce the guidelines of the .UG Domain Registry, or (iv) in the event a successor .UG Domain Registry is chosen.

19. NO THIRD-PARTY BENEFICIARIES. This Agreement shall not be construed to create any obligation by Uganda OnLine to any non-party to this Agreement.

20. RIGHT OF REFUSAL. We, in our sole discretion, reserve the right to refuse to register your chosen domain name. You agree that we shall not be liable to you for loss or damages that may result from our refusal to register your domain name.

21. SEVERABILITY. You agree that the terms of this Agreement are severable. If any term or provision is declared invalid or unenforceable, that term or provision will be construed consistent with applicable law as nearly as possible to reflect the original intentions of the parties, and the remaining terms and provisions will remain in full force and effect.

22. ENTIRETY. You agree that this Agreement, the domain name application, the rules and policies published by us, and the privacy statement is the complete and exclusive agreement between you and us regarding our services. This Agreement, our rules and policies, the dispute policy and the privacy statement supersede all prior agreements and understandings, whether established by custom, practice, policy or precedent.

23. GOVERNING LAW. To the extent not prohibited by law, you agree that this Agreement and any disputes hereunder shall be governed in all respects by and construed in accordance with the laws of the Republic of Uganda, excluding its conflict of laws rules. Except for disputes concerning or arising from your use of a domain name registered with us, you and we each submit to exclusive subject matter jurisdiction, and personal jurisdiction.

24. AGREEMENT TO BE BOUND. By applying for and registering a domain name as part of our application process or by using the service(s) provided by Uganda OnLine under this Agreement, you acknowledge that you have read and agree to be bound by all terms and conditions of this Agreement and any pertinent rules or policies that are or may be published by Uganda OnLine.

Domain Name Delegation

Terms and Conditions
GENERAL POLICIES ON DOMAIN NAME DELEGATION


Registrations are by delegation, where a domain name within a sub domain category of the UG Domain TLD is delegated to an organization or individual running name servers that support that name.

Administrative and Technical Responsibilities

There must be a knowledgeable and competent technical contact familiar with the Internet Domain Name System. Technical support beyond the actual function of verifying DNS information and registrant details will billed for separately.

Organizations requesting name registration should provide at least two independent (robust and reliable) DNS name servers in physically separate locations on the Internet.

The servers should be active and responsive to DNS queries BEFORE request for action on domain name is submitted. Incomplete information about the servers and IP addresses or inactive servers might result in delay of the registration.


All applications are treated on an equal basis and will be dealt with in a timely way and full professional competence.


You must set your host computers to accept zone transfers from the UG Domain Registry.
The domain owner must notify the UG Domain Registry immediately about any changes in the name servers that should be reflected in the UG Domain zone files, or changes in the administrative and technical contact information.


Administrators must follow the guidelines as set in the current UG Domain agreement.
The contact phone number given to the UG Domain Registry should be functional and answered during normal business hours. In many instances, queries received after business hours will be answered the next working day. This is required to resolve problems either by UG Domain Registry Staff or by the customer directly. If we receive many complaints or experience any problems ourselves in getting in touch with the delegated manager the delegation may be delayed or revoked altogether.




Terms and Conditions
UG Top Level Domain Service Agreement Version Number 1.0


1. INTRODUCTION. In this Service Agreement ("Agreement"), "we", "us" and "our" refer to Uganda OnLine Ltd, a Kampala Limited liability Company and "you" and "your" refer to any person for whom we maintain the .UG domain name registration record ("Registrant").

This Agreement explains our obligations to you, and your obligations to us in relation to our .UG domain registration service. If you have submitted an application for .UG domain name registration services, any acceptance of your application and the performance of our services will occur at our offices in Kampala, Uganda.

If your .UG domain name registration for a particular domain name previously were provided under arrangement with a previous registry, your continued registration of that domain name and the use of our .UG domain name registration services constitutes your assent to the terms of this Agreement.

If you submitted an application for our .UG domain name registration services, the Effective Date of this Agreement shall be the date of our acceptance of your application.

If you previously received .UG domain name registration services from a previous registry, the Effective Date of this Agreement is Friday July 2001.

2. TERM. The term of this Agreement is from the Effective Date to the date on which Uganda OnLine has no further obligation to render .UG Top Level Domain ("TLD") administration services under any agreement with the Internet Consortium for Assigned Names and Numbers(ICANN) or entity that has authority over this matter, or until earlier terminated pursuant to Section 18 hereof (the "Initial Term").

3. You are responsible for knowing and agree to abide by the requirements for naming structure, registration and database information specified in our published guidelines presently at:

http://www.cfi.co.ug/registry/terms.htm

which may be amended from time to time.

4. NAME SERVERS. You agree to maintain two operational name servers for the specified domain name. In addition, the two name servers should be on separate networks.

5. ZONE TRANSFERS. You or your Internet Service Provider authorizes us to perform .Ug zone transfers through your servers. You or your Internet Service Provider are required to take all steps necessary to enable the listed hosts:


WEB.EAHD.OR.UG 216.104.202.101
DEMON.MTN.CO.UG 212.88.97.20
NS.ONE2NET.CO.UG 81.199.88.10
NS.ICANN.ORG 192.0.34.126
NS.RIPE.NET 193.0.0.193
NS-EXT.VIX.COM 204.152.184.64


do zone transfers.

6. ACCURATE INFORMATION. As further consideration for the UoL service(s), you agree to:

i. provide certain current, complete and accurate information about you as required by the application process; and
ii. maintain and update this information as needed to keep it current, complete and accurate. We rely on this information to send you important information and notices regarding your domain name registration.

We will not process the personal data that we collect from you in a way incompatible with the purposes required for domain registration. You represent and warrant that you have provided notice to, and obtained consent from, any third party individuals whose personal data you supply to us as part of our services with regard to:
(i) the purposes for which such third party's personal data has been collected, (ii) the intended recipients or categories of recipients of the third party's personal data, (iii) which parts of the third party's data are obligatory and which parts, if any, are voluntary; and (iv) how the third party can access and, if necessary, rectify the data held about him. You further agree to provide such notice and obtain such consent with regard to any third party personal data you supply to us in the future. We are not responsible for any consequences resulting from your failure to provide notice or receive consent from such individuals nor for your providing outdated, incomplete or inaccurate information. Even if you intend to use our domain name registration services for the benefit of a third party, you will remain our registrant and you are responsible for complying with all terms and conditions of this Agreement.

Subject to the requirements by Ugandan law, in order for us to comply with the current rules and policies for the domain name system, you hereby grant to Uganda OnLine Ltd the right to disclose to third parties through an interactive publicly accessible registration database the registration information that you provide when registering a domain name, including: (i) the domain name(s) registered by you; (ii) your name and postal address; (iii) the name(s), postal address(es), e-mail address(es), voice telephone number and, where available, the fax number(s) of the technical and administrative contacts for your domain name(s); (iv) the Internet protocol numbers of the primary name server and secondary nameserver(s) for such domain name(s); (v) the corresponding names of those nameservers.


7. MODIFICATIONS TO AGREEMENT. Except as otherwise provided in this Agreement, you agree, during the term of this Agreement, that we may: (1) revise the terms and conditions of this Agreement; and/or (2) change any part of the services provided under this Agreement at any time. We will attempt to post any such modification on the UG registry Web site at least thirty (30) calendar days before it becomes effective. Any such revision or change will be binding and effective upon the date specified. You agree to periodically review our Web sites, including the current version of this Agreement available on our Web sites, to be aware of any such revisions. If you do not agree with any revision to the Agreement, you may terminate this Agreement at any time by providing us with notice by e-mail to [email protected] or post ofice mail addressed as follows,

Uganda OnLine Ltd, Registry Services, Plot 32 Lumumba Avenue - Kampala, P.O Box 12510 Kampala - Uganda.

Notice of your termination will be effective on receipt by us.

By continuing to use Uganda OnLine Ltd services after any revision to this Agreement or change in service(s), you agree to abide by and be bound by any such revisions or changes. We are not bound by nor should you rely on any representation by (i) any agent, representative or employee of any third party that you may use to apply for our services; or in (ii) information posted on our Web site of a general informational nature. No customer service employee, contractor, agent or representative of Uganda OnLine Ltd is authorized to alter or amend the terms and conditions of this Agreement.

8. DOMAIN NAME DISPUTES. If you registered a domain name through us, you agree to be bound by other third party domain name dispute policy that is incorporated herein and made a part of this Agreement by reference. The current version of the dispute policy may be found at:

http://www.icann.org/udrp

Please take the time to familiarize yourself with that policy. At the present time, we do not have a separate domain name dispute resolution policy.

Further, you agree that in the event a domain name dispute arises with any third party, you will indemnify and hold us harmless pursuant to the terms and conditions set forth in this Agreement to the extent not prohibited by law. If you or we are notified that a complaint has been filed with a judicial or administrative body regarding your use of our domain name registration services, you agree not to make any changes to your domain name record without our prior approval. We may prevent changes to such domain name record until (i) we are directed to do so by the judicial or administrative body, or (ii) we receive notification by you and the other party contesting your registration and use of our domain name registration services that the dispute has been settled. Furthermore, you agree that if you are subject to litigation, arbitration or administrative proceeding regarding your registration and use of our domain name registration services, we may deposit control of your domain name record into the registry of the judicial, arbitration or administrative body by supplying a party with a registrar certificate from us. In the event such control is deposited with the judicial, arbitration or administrative body, you may not be able to either (i) make changes to your domain name record, and/or (ii) use your domain name during the pendancy of the dispute. We will abide by the outcome of the judicial, arbitration or administrative proceeding upon receipt of a final order or award.

10. AGENTS. You agree that, if your agent (e.g., an Internet Service Provider, employee, etc.) purchased our service(s) on your behalf, you are nonetheless bound as a principal by all terms and conditions herein. Your continued use of our services shall ratify any unauthorized actions of your agent. By acting on your behalf, your agent certifies that he or she is authorized to apply for our services on your behalf, that he or she is authorized to bind you to the terms and conditions of this Agreement and that he or she has apprised you of the terms and conditions of this Agreement. In addition, you are responsible for any errors made by your agent.

11. NOTICES AND ANNOUNCEMENTS. You authorize us to notify you, as our registrant, of information that we deem is of potential interest to you. Notices and announcements may include e-mails sent to the administrative and technical contacts, and other notices describing changes, upgrades, new products and services or other information pertaining to Internet security or to enhance your identity on the Internet and/or other relevant matters.

12. LIMITATION OF LIABILITY. You agree that our entire liability, and your exclusive remedy, with respect to any Uganda OnLine Ltd service(s) provided under this Agreement and/or for any breach of this Agreement and assigns is solely limited to the amount of $60.00 USD. Uganda OnLine, its employees, agents, contractors, officers, directors, shareholders, and affiliates, shall not be liable for any direct, indirect, incidental, special or consequential damages resulting from the use or inability to use any of the Uganda OnLine services or for the cost of procurement of substitute services. Some states do not allow the exclusion or limitation of liability for consequential or incidental damages; in such states, our liability is limited to the extent permitted by law. We disclaim any and all loss or liability resulting from, but not limited to: (1) loss or liability resulting from access delays or access interruptions; (2) loss or liability resulting from data non-delivery or data mis-delivery; (3) loss or liability resulting from acts of God; (4) loss or liability resulting from errors, omissions, or misstatements in any and all information or service(s) provided under this Agreement; (5) loss or liability that you may incur in connection with our processing of your application for our services, our processing of any authorized modification to your domain name record; or (6) loss or liability as a result of the application of our dispute procedures described in Section 9, DOMAIN NAME DISPUTES.

13. INDEMNITY. To the extent not prohibited by law, you agree to release, indemnify, and hold Uganda OnLine, and its contractors, agents, employees, officers, directors, shareholders, affiliates and assigns harmless from all liabilities, claims, damages, costs and expenses, including reasonable attorneys' fees and expenses, of third parties relating to or arising under this Agreement, the Uganda OnLine services provided hereunder or your use of the Uganda OnLine services, including without limitation infringement or dilution by you, or someone else using our service(s) from your computer, of any intellectual property or other proprietary right of any person or entity, or a violation of any of our operating rules or policies relating to the service(s) provided. When we are threatened with suit, or sued by a third party, we may seek written assurances from you concerning your promise to indemnify us; your failure to provide those assurances may be considered by us to be a material breach of this Agreement.

14. BREACH. You agree that your failure to abide by any provision of this Agreement, any Uganda OnLine operating rule or policy, or your willful provision of inaccurate or unreliable information as part of the application process, or your failure to update your information to keep it current, complete or accurate, or your failure to respond for over fifteen (15) calendar days to inquiries from us regarding your domain name registration may be considered by us to be a material breach and that we may provide a written notice, describing the breach, to you. If within ten (10) calendar days of the date of such notice, you fail to provide evidence, which is reasonably satisfactory to us, that you have not breached your obligations under the Agreement, then we may delete the registration or reservation of your domain name and/or terminate the other Uganda OnLine service(s) you are using without further notice. Any such breach by you shall not be deemed to be excused simply because we did not act earlier in response to that, or any other breach, by you.

15. NO GUARANTY. You agree that, by registration of your chosen domain name, such registration does not confer immunity from objection to either the registration or use of your domain name.

16. REPRESENTATIONS AND WARRANTIES. You agree and warrant that: (i) the information that you or your agent on your behalf provide to us during the application process to register your domain name or to apply for other Uganda OnLine service(s) is, to the best of your knowledge and belief, accurate and complete, and that any future changes to this information will be provided to us in a timely manner according to the modification procedures in place at that time, (ii) to the best of your knowledge and belief neither the registration of your domain name nor the manner in which you intend to use such domain name directly or indirectly infringes the legal rights of a third party, (iii) you have all requisite power and authority to execute this Agreement and to perform your obligations hereunder, and (iv) you are of legal age to enter into this Agreement. You agree that your use of our service(s) is solely at your own risk. You agree that all of our services are provided on an "as is" and "as available" basis.

17. DISCLAIMER OF WARRANTIES. WE EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WE MAKE NO WARRANTY THAT OUR SERVICE(S) WILL MEET YOUR REQUIREMENTS, OR THAT THE SERVICE(S) WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR FREE; NOR DO WE MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICE(S) OR AS TO THE ACCURACY OR RELIABILITY OF ANY INFORMATION OBTAINED THROUGH OUR .UG DOMAIN NAME REGISTRATION SERVICE.

18. TERMINATION. We may terminate this Agreement at any time for any reason by giving you 15 days prior notice. You agree that we may terminate this Agreement if the information that you are obligated to provide to register your domain name or register for other Uganda OnLine service(s), or that you subsequently modify, contains false or misleading information, or conceals or omits any information we would consider material to our decision to register your domain name or to continue to provide you with domain name registration services. Furthermore, you agree that we may suspend, cancel or transfer your domain name registration services in order to: (i) correct mistakes made by us, a delegated domain manager, or the registry in registering your chosen domain name, (ii) resolve a dispute under Section 9, DOMAIN NAME DISPUTES, (iii) enforce the guidelines of the .UG Domain Registry, or (iv) in the event a successor .UG Domain Registry is chosen.

19. NO THIRD-PARTY BENEFICIARIES. This Agreement shall not be construed to create any obligation by Uganda OnLine to any non-party to this Agreement.

20. RIGHT OF REFUSAL. We, in our sole discretion, reserve the right to refuse to register your chosen domain name. You agree that we shall not be liable to you for loss or damages that may result from our refusal to register your domain name.

21. SEVERABILITY. You agree that the terms of this Agreement are severable. If any term or provision is declared invalid or unenforceable, that term or provision will be construed consistent with applicable law as nearly as possible to reflect the original intentions of the parties, and the remaining terms and provisions will remain in full force and effect.

22. ENTIRETY. You agree that this Agreement, the domain name application, the rules and policies published by us, and the privacy statement is the complete and exclusive agreement between you and us regarding our services. This Agreement, our rules and policies, the dispute policy and the privacy statement supersede all prior agreements and understandings, whether established by custom, practice, policy or precedent.

23. GOVERNING LAW. To the extent not prohibited by law, you agree that this Agreement and any disputes hereunder shall be governed in all respects by and construed in accordance with the laws of the Republic of Uganda, excluding its conflict of laws rules. Except for disputes concerning or arising from your use of a domain name registered with us, you and we each submit to exclusive subject matter jurisdiction, and personal jurisdiction.

24. AGREEMENT TO BE BOUND. By applying for and registering a domain name as part of our application process or by using the service(s) provided by Uganda OnLine under this Agreement, you acknowledge that you have read and agree to be bound by all terms and conditions of this Agreement and any pertinent rules or policies that are or may be published by Uganda OnLine.

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