Safenames Customer Testimonials
We Value Our Customers.
Safenames maintains a high standard of quality products, services and customer support. Customer satisfaction is our primary goal.
We have been using Safenames Domain Name services for three years now. So far, we have migrated 4,150 domains and created over 55 sub-accounts with Safenames. This process has been very smooth, and we have found many of the Safenames International Domain Portal (IDP) features very beneficial for our everyday domain activities. We required this migration to be totally seamless with zero unavailability, and I can safely say this level of service has always been achieved.
Safenames have been very attentive, technically competent, and a pleasure to deal with. We can now benefit from centralised billing and better administration screens so we can update domain information ourselves, saving us time and money.
Throughout our three years of working with Safenames we have utilised them for many other domain name related services, such as SSL certificate registrations, brand monitoring, domain name retrievals, domain portfolio audits and further legal Services.
We have often used Safenames to acquire pre-owned domains. Once again Safenames has excelled, acquiring domains on our behalf anonymously for a very reasonable price.
Overall, we are very happy with the services which Safenames have provided and we would not hesitate to recommend them to anyone who is looking to centralise their domain name portfolio with one provider.
Head of Global Technical Operations - Informa
Safenames are a valuable asset in helping us maintain our domain name portfolio. Larger organisations operating in a multitude of international e-business markets can find managing domain names easily becomes a headache however with Safenames we rest assured that our domains are registered, monitored and re-newed in an efficient and cost effective way.
We have found Safenames online service www.idp365.com an invaluable domain management tool. It allows the business user access and the ability to monitor all of their domains with the click of a mouse.
We have been working closely with Safenames since 2000. We have been very happy with the service received to date and have been particularly impressed with the on-going enhancements to Safenames' system and level of customer service.
The new on-line billing system and domain retrieval service are both part of the enhancements that we have become accustomed to and use on a regular basis.
As we continue to expand our domain-reach around the globe, we will no doubt rely heavily on these types of services.
Andrew M Calzetti
Earlier this year, it came to my attention that a couple of our trademarks had been used to create domain names and were directing traffic to websites that sold similar products to ours. I reached out to my team at Safenames in hopes of finding a way to obtain ownership of these domains, since they were infringing on our brand name. For just a thousand dollars, both domains were successfully challenged and transferred to my account. This process only took a few days, and my internal customers were extremely pleased with the turn-around! Thanks Safenames.
Corporate Domain Management
We were looking for a reliable and efficient organisation to manage all our global and generic domain registrations. Safenames have provided us with an excellent and professional account management service. Friendly and helpful, they are always on hand to assist with any registration query or request we might have, even at short notice! They’ve always been really reliable and efficient and the Safenames IDP system has made monitoring and renewing our corporate domains easy and painless.
Britvic Soft Drinks LTD
We have employed the services of Safenames for over five years and have been extremely pleased with their performance.
Our account manager is always available to answer queries and offer helpful advice and assistance. This advice is very "user-friendly" – both online and over the telephone.
They have helped make the daunting task of managing our numerous domain names as straightforward and logical as possible, and they continually strive to improve the service they offer.
Safenames has become an important partner for Stericycle over the past year. We had well over 100 domain names registered with two other registrars, and managing them was becoming increasingly difficult for us. By transferring all of our domains to Safenames, we achieved both a significant price discount and a much higher level of customer service. I find the IDP search engine particularly useful when I am asked to research the availability of a new domain name. I have nothing but praise for our salesperson, who is always available when I have a question or issue and lets me know in advance when he is going on holiday.
"Since our first call, Safenames' customer service has been excellent. As a smaller client, we had lots of questions regarding domain setup and hosting options. These questions were answered both professionally and efficiently. Many companies tend to focus their efforts on their bigger clients, however, Westminster Clothing feel that they have been offered the same level of customer service. We look forward to building a business with the value added support that Safenames offers."
Strategic Sales Director
Domain Dispute Testimonials
We have used Safenames’ assistance to secure a number of Arsenal Domain names. With all of the cases we have sent to the Domain Disputes team we have received a positive result and Safenames, namely Prudence Malinki, has been great with securing the domains through WIPO and Nominet.
The Domain Disputes Department have been very helpful with answering my queries and providing information on likelihood of success and options for further action. I’ve found their service incredibly helpful and will definitely be using them again!
Arsenal Football Club PLC
Having been unsuccessful in retrieving a domain name I decided to use Safenames Domain Retrieval Service. I am pleased to say their result was 100% successful. They re-assured us throughout the process by keeping us fully informed in an extremely professional yet friendly manner. I would recommend Safenames to anyone wanting a pain free positive result .
I've used the Domain Name Disputes Department for a number of domain names and have found that they have a really professional service. I was informed of all of the procedures involved with the retrieval process and kept informed throughout. The Domain Retrieval Service was not only successful, but efficient and impressive. Safenames’ understanding of the area and ability to achieve a just result is genuinely re-assuring. I would definitely continue to use the Domain Retrieval Service- it works!
Domain retrieval through acquisition is a difficult process to manage for an enterprise. In terms of retrieval of domains related to existing and new word-marks it’s difficult to keep abreast of your rights across multiple jurisdictions. In most cases retrieval through acquisition is the best or only course of action. To attempt this acquisition exercise directly, as you make your identity known, can be costly. It consumes time and effort, requiring skilled negotiation. In domain retrievals of high importance we have retained the retrieval services offered by our European based registrar Safenames. In a recent case the anonymity and experience provided by Safenames resulted in a successful acquisition of a strategic domain name at a significantly reduced amount than we set as our outside bid limit. We plan to retain the Safenames domain retrieval service to support our future acquisition efforts.
Open Text Corporation
I’ve used the Safenames Domain Retrieval Service when a domain name was registered without our consent that incorporated our brand. The Domain Disputes Team achieved a positive result -the domain name was transferred to our ownership. The transfer was negotiated skillfully; we were able to avoid having to go to court or lodge a complaint with a Governing Body and pay additional fees and expenses. If the circumstances arose again I wouldn’t hesitate to work with the Domain Disputes Department. It’s an essential service for modern companies.
I have used Safenames Domain Retrieval Service on a number of occasions and I have to say that the level of service and success has been second to none. Safenames have successfully retrieved a number of domains back for our International clients through their discreetness and negotiating skills and expertise in this area. I will continue to use Safenames based on their professionalism and quick turnaround time.
Tomkins & Co. Solicitors
Web Hosting Testimonials
We moved our recruitment web site to Safenames several months ago after our former hosting company had major server failures and did not keep us informed of the situation. I would formally like to thank you for the superb customer service I have received, and continue to receive from Safenames. We have approximately five other domain names that we will be moving over and are currently discussing a number of options for our sites in the future. It is absolutely refreshing to know that we have a contact at Safenames who has taken the trouble to understand our business, who corresponds in a professional and timely manner, and ultimately makes Safenames easy to do business with.
Mr. Paul Clayton, Director.
Xquisite Recruitment & Xquisite Homes
ASG have used Safenames for web and email for over two years. During this time we have always found the level of service to be high. Making changes to our account is easy, using Safenames online control panel we can add and remove email accounts as we need. I have no hesitation in recommending Safenames services.
As a busy management company it is essential for us to have a reliable email service with no downtime, Safenames have always delivered this to us. Any changes we have needed to make are always only a phone call away.
Globe Orange has been a customer of Safenames for about 8 years, the service and way we have been looked after has always been 100%. Something that differentiates Safenames from its competitors is that I am able to talk to the person who is standing in front of our box & not placed into a queuing system etc to talk to someone in a call centre - so a very personal service which I think is very valuable. Safenames support staff have spent hours on the phone giving sound advice, I feel that the advice given has always been honest and that they are not simply out to sell more server space for the sake of it. Their prices are very competitive.
Hyde Park Stables have used Safenames for Email & Web hosting since early 1999. We have always found the level of service to be high. Safenames support has always been quick to deal with our questions. With Safenames I am always able to speak to a “real” person who is able to deal with my query on the spot.
Richard Briggs OBE
Hyde Park Stables
R & JP Manage and Host over 50 domains with Safenames. We are able to manage all of our hosting in one place which makes administration very easy. We have access to a control panel where we can change email settings, web settings, view stats and much more, the ability to be able to access this at any time is a real asset to our company.
R & JP
We have been using Safenames Hosting and Domain Name services for in excess of five years. During this time our requirements for hosting have increased significantly, Safenames have always been able to provide exactly what we need whilst ensuring that any website migrations have occurred seamlessly, often out of office hours.
During our dealings we have always found Safenames staff to be both friendly and knowledgeable, often willing to go "that extra mile" to help us resolve any issues. Emails and Calls are always answered in a timely fashion day or night.
Web Adept would have no hesitation in recommending Safenames and look forward to continuing our long and successful relationship.